Security Policy

We understand that our customers place a high level of trust in BasisAI and our platform to manage their cloud infrastructure. The privacy of customer data and the security of our solutions and services are a top priority. That's why we apply widely accepted best practices when it comes to security.

Privacy

BasisAI has a privacy policy page that discloses what information may be collected and how it is used.

Vulnerability Reporting

We deeply appreciate any effort to discover and disclose security vulnerabilities responsibly.

If you would like to report a vulnerability in our platform, or have any security concerns with BasisAI platform, please e-mail security@basis-ai.com.

For non-critical matters, we prefer customers contact their business associate from BasisAI. In order for us to best investigate your request, please include any of the following when reporting:

  • Proof of concept
  • Any tools, including versions used
  • Tool output

We take all disclosures very seriously and will do our best to rapidly respond and verify the vulnerability before taking the necessary steps to fix it. After our initial reply to your disclosure, which should be directly after receiving it, we will periodically update you with the status of the fix.